Prior to any booking that is booked with The Luxe Guide Limited, the client must sign the following Terms & Conditions.

These Terms and Conditions are applicable to the complete range of services, unless distinct Terms and Conditions have been incorporated into the quotation for a particular vendor or service such as the Yacht Charter. In such instances, the specific Terms and Conditions take precedence over these General Terms and Conditions. For vendors not referenced in the specified Terms and Conditions, the General Travel Terms and Conditions remain in effect.

The parties referred to in these Terms and Conditions shall be as follows:

1. a) The Luxe Guide Limited -The supplier of services
   b) THE CONTRACTING PARTY –  The Acceptor of the said Services
   b) THE CLIENTS – The Receiver of the said Services

Before making a reservation with The Luxe Guide Limited, we encourage you to read these Terms and Conditions carefully, as they constitute a contract agreement between  The Luxe Guide Limited and the Contracting Party from the time the booking is made. The Contracting Party who makes the booking accepts these conditions on behalf of all the Clients in the group and is responsible for all payments due. 

The purchase of any offered services offered by The Luxe Guide Limited constitutes a contractual arrangement between the Contracting Party and The Luxe Guide Limited and represents the Client’s acceptance of the The Luxe Guide Limited Terms & Conditions set out herein.

ABOUT US
The Luxe Guide Limited is a duly licensed Travel Agency in Hong Kong. 

BOOKING CONDITIONS
All travel arrangements should be booked at least within THREE business days in advance. For tour packages we strongly recommend that Clients book with a few weeks’ notice. For Group Tours, we recommend that Clients book with a few months’ notice.

1. Once Clients have confirmed and submitted his/her booking and personal travel details to The Luxe Guide Limited he/she will receive a confirmation and pro-forma invoice of his/her booking via e-mail. 
2. The travel voucher will be emailed to the Client once the FULL payment has been received. Client will receive the travel documents: e-tickets, vouchers and itinerary via email.
3. Please print out these documents, as the Client will need to show them for all services during his/her visit to the preferred destination. If by any chance our travel consultant is unable to obtain confirmation (if car rental/ or accommodation is not available) an alternative will be offered. 
4. The Luxe Guide Limited reserves the right to cancel bookings when services are not available (e.g. when a car rental is not available, when accommodation is unavailable, etc.).
5. Booking services with The Luxe Guide Limited  is available only to persons aged 18 years and older and that the Client has the right, authority and capacity to transact business  and agree to abide by this Agreement.
6. If the client is using the Services on behalf of another organization or entity, then he/she agrees to be bound by this Agreement on behalf of that Organization and he/she represents and warrants that he/she has the authority to bind the Organization to this Agreement.
7. By submitting a booking, Client warrants and confirms to The Luxe Guide Limited that he/she complies with these arrangements. This Agreement is published in compliance with, and is governed by the provisions of Philippine law.

• TERMS OF PAYMENT

1. 1. Please note that All bookings require a Non-refundable Down Payment of 50% of the total package price at the time of the booking. If the booking occurs less than 90 days before the Client’s arrival date FULL payment is required.
   2. We accept payment thru Bank Deposit, Paypal, or Cash. All payments are due in USD. The Luxe Guide Limited  is not responsible for any changes in currency exchange rates that might occur from the time of booking until a refund is made.
   3. For PayPal & Online Card Payments
      1. Since there is a waiting time to process paypal payments, we require Paypal Payments at least 14 days before the Client’s Travel Date. Bookings are only confirmed upon the receipt of payment from the Client.Signup for a free PayPal account and add your credit card – VISA, Mastercard or American Express. By using PayPal, there will be an additional charge of 5% to your total amount due.
   4. For Remittance from other Banks from other Countries
      1. International bank transfer can be instantaneous, or it can take 5-7 business days. In some cases, transfers will take even longer than this, however around a week is a fairly standard time frame for many overseas transfers. Please take note that currency rates depend from one bank to another and vary each day. Each bank has its own tariff and the pricing is subject to change. Please check with your bank for the corresponding fees and remittance charges from the Sending and the Receiving Banks.
      2. All international wire transfers require an additional charge of 5% of the total amount due to bank service fees.
   5. Please take note that The Luxe Guide Limited  will base the Client’s payment from the ACTUAL USD DEPOSIT to the Bank of The Luxe Guide Limited. 
   6. Remittance Fees from the Sending and Receiving Bank would be borne by the Client. It is only upon receipt of payment from The Luxe Guide Limited’ bank that booking is confirmed.
2. VALIDITY OF PRICES
   1. All rates quoted or shown in our tariffs are based on current prices. The Luxe Guide Limited  reserves the right to alter or change already published prices on the website without notice in the event of currency fluctuation, government taxes, or any such costs increases that is outside The Luxe Guide Limited’ control.
   2. The Luxe Guide Limited  reserves the right to alter routes, itineraries or departure times without prior notice should this be necessary due to weather or other reasons that are beyond The Luxe Guide Limited ‘ control. 
   3. Please notice that in the case of changes of flights, the passenger is responsible for any additional costs that become payable as a result of such changes.
   4. Prices are guaranteed against any surcharge after an invoice has been issued, unless the increase is due to government laws or currency changes and amounts to 5% of the package price or more. 
3. CANCELLATION TERMS/REFUNDS
   1. Once booking is confirmed and finalized, the Tour Package and All Land Arrangement bookings and the 50% down payment are Non-Refundable. There is No Refund for any unused tours, transport, hotels. However, in the event of natural calamities and force majeure, or mandated government cancellations, Clients may be entitled for a refund, subject to the Supplier’s (ex. Hotel) Terms and Conditions.
   2. If the Client’s Travel Package includes international or domestic air tickets, cancellation of airline tickets will be based on its cancellation policy, based on their fare rules. The Luxe Guide Limited only acts as an agent for the airlines and is not responsible if the said Airline cancels, reschedules, or delays a flight for any reason. In any case, The Luxe Guide Limited will extend necessary assistance to address concerns of guests and to safeguard their welfare, but the Airline Company will be responsible for the final decision on such requests. Additional and incidental expenses incurred due to delay, suspension, accidents and local conditions must be borne by the guest.
   3. Unused Tour Services are NON REFUNDABLE. Whether you avail of the day tours or not, the client would still have to pay for it since this is what is in the travel agreement. All Confirmed Bookings are already considered as GUARANTEED Bookings and as such are considered NON REFUNDABLE.
      Customers’ retention of tickets, reservations, tour/hotel vouchers and other travel documents after issuance shall constitute consent to all of the above and an agreement on their part to convey hereto to their travel companions or group members.
4. TRAVELING WITH CHILDREN
   1. If the Client is traveling with young children (from 2 years old to 11 years old), it is important to note that child seats are not provided for transfers and the legislation varies from one country to another. Please see the Travel Voucher issued for details. Free accommodation stays for children are generally based on sharing existing beds in the room. 
   2. If the Client requires a separate bed, he/she must advise us at the time of booking, as there is a corresponding charge added to his/her booking. 
5. SPECIAL REQUESTS
   1. For any special requests, please inform us in writing when booking is made. We are happy to pass your special requests on to the hotel, airline or other supplier but we cannot guarantee that it will be accommodated, however we will do our best given sufficient time of notice. Unless and until specifically confirmed all special requests are subject to availability.
   2. The client agrees to pay additional charges in relation to any supplementary requests made after the invoice and in accordance with the terms and conditions
   3. The Luxe Guide Limited  is not responsible for any delays caused by the customer or individual who does not comply with the time limit a tour guide recommends for each stop or site. Please note that overtime fees may apply if applicable. 
   4. Every passenger on board the vehicle must respect the tour guide and the time frame in which a tour is scheduled to occur when you stop for photos, breaks, hiking, walking or visiting a site of interest. 

1. PASSENGERS WITH DISABILITIES
   1. The Luxe Guide Limited makes every reasonable effort to accommodate all passengers’ needs; however, our vehicles are not equipped with disability access, wheelchairs and other disability aids. We assume no responsibility for injury or any inconvenience in this regard. 
   2. We cannot guarantee hotel rooms for our customers with disabilities either when booking and overnight trip with hotel accommodation included. However, we will do our very best to try to reserve the appropriate room, if available. 
   3. Passengers with disabilities and/or any other health issues must advise and inform The Luxe Guide Limited by email at the time of making the reservation. We reserve the right to decline a booking should it be determined that we are unable to properly accommodate or meet our obligations towards that passenger(s) and or for safety considerations.
2. LOCAL PURCHASE
   1. The Luxe Guide Limited do not have any responsibility for any items that the Client may purchase locally i.e.: jewelry, food, souvenir items  etc. and the quality and value of such cannot be guaranteed. We recommend that the Client check whether or not any extra charges will be payable for import duty or freight and we are unable to assist with any costs that the Client may incur in this respect 
3. FORCE MAJEURE
   1. World weather is becoming more erratic and unpredictable and we cannot be held responsible for disruption to your holiday due to bad or unusual weather conditions, Please take note that The Luxe Guide Limited is not responsible for changes which arise as a result of events outside of our control, such as technical or maintenance problems with transportation, changes imposed by rescheduling or cancellation of flights by an airline, or main charter company, war or threat of war, riot, civil strife, industrial disputes, natural disasters, bad weather or terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, epidemics and pandemics.
4. LIABILITY
   1. Once the Client book through The Luxe Guide Limited, he/she agrees to be legally bound by the following terms and conditions. The Luxe Guide Limited acts in good faith, acting solely as an intermediary and an agent for vendors and service providers (i.e Air and Sea Carriage, Hotel accommodation, Ground transportation, Tours, Meals, Cruises, Travel Insurance, etc.) and as such, it is not liable for breach of contract or any intentional or careless actions or omissions on part of suppliers, which may result in any loss, damage, delay, injury, death, sickness, or accident sustained by the client and his travel companions in the course of availing the indicated services.
   2. This agency likewise shall not be responsible for any injuries, damages, losses caused to any traveler in connection with terrorist activities, social or labor unrest, mechanical or construction difficulties, diseases, local laws, climatic conditions, schedule changes caused by weather or road conditions, force majeure such as natural catastrophes, strikes, abnormal conditions or developments, or any other irregularities, actions, omissions or conditions outside the travel agent’s reasonable control.By embarking upon this travel, Travelers (CLIENT/CUSTOMER) voluntarily assume all risks involved with such travel, whether expected or unexpected.
   3. Luggage is at the owner’s risk throughout the tour. The fees for the use of porters are shouldered by the clients.
   4. All information on The Luxe Guide Limited website is subject to change and we reserve the right to correct any mistakes that may appear on our website. These general booking conditions are subject to change and we reserve the right to update these conditions without notice.
   5. The Luxe Guide Limited  reserves the right to refuse service to anybody.  The Luxe Guide Limited  reserves the right to remove any passenger who causes a disturbance to any individual in the vehicle, including the tour guide/driver, or poses a threat to an otherwise smooth and safe trip.
      Some tours may include physical activities like hiking, walking, kayaking, riding an ATV (all terrain vehicle), rafting, riding in vehicles, which involves risks
   6. The Luxe Guide Limited  does not assume any responsibility for any injuries, accidents or health issues that might be a result from any of these physical activities. All of our customers are responsible for evaluating the potential risks of participating in any of our tours that may involve physical activity.
   7. Please immediately inform The Luxe Guide Limited if a Client has any health issues prior to making his/her reservation.
   8. Flight cancellations and delays of airlines are beyond The Luxe Guide Limited’ reasonable control, hence, it accepts no responsibility over these events. In the event of any delay or suspension, it is the responsibility of the Airline Company to take the necessary remedial action to address the same and its consequences.
   9. In any case, The Luxe Guide Limited will extend necessary assistance to address concerns of guests and to safeguard their welfare, but the Airline Company will be responsible for the final decision on such requests. Additional and incidental expenses incurred due to delay, suspension, accidents and local conditions must be borne by the guest.
5. DOCUMENTATION
   1. Please be advised that it is the Client’s responsibility to arrange proper exit/re-entry documents, validity of passport and visa for the country(ies) to visit. Given the possibility of changes to timetables, routings, programs, and (tour) prices, the same shall be subject to confirmation
   2. Where travel and health documents are necessary to comply with the requirements of the Philippines Islands you may wish to visit, then it is YOUR RESPONSIBILITY to procure them. If failure to obtain any such documents results in fines, surcharges or any other financial penalty being imposed upon us, then you agree to reimburse us accordingly. You must ascertain by consulting your own doctor, if necessary the specific precautions deemed prudent for the country or destination you intend to visit and to ensure that the appropriate medication, inoculations or other precautions are taken.
6. CONDITIONS OF CARRIAGE AND ACCOMMODATIONS
   1. The Luxe Guide Limited is neither a carrier nor a provider of accommodations. Each journey (whether undertaken or not) that the Client booked by land, sea or air is governed by the conditions of the carrier undertaking to provide that carriage. Some of these conditions limit or exclude liability and are often the subject of international agreements. Copies of the applicable agreements are available for inspection at the offices of the carrier concerned.It is the Client’s responsibility to re-confirm the onward or return sectors of any air journey with the carrier concerned and according to such carrier’s terms and conditions and respective regulations. When a Client books accommodations (whether provided or not), its availability or provision is subject to the ‘house rules’ of the hotel or other accommodation providing or undertaking to provide such accommodations. 
   2. We reserve the right in our absolute discretion to terminate the client’s travel arrangements without notice should the said client’s behavior be such that it is likely in our opinion, in violation of any applicable governing laws, causes distress, damage, annoyance, or danger to The Luxe Guide Limited, or any of its staff , fellow travelers or any other person. In such circumstances, no refund or compensation will be due to the client.
   3. Clients should be guided by the Hotel’s Check-in and Check-out policies. Each hotel varies in their check-in and check-out time. However, the standard hotel check-in is at 2:00 PM while check-out is at 12:00 PM (Noon). Early Check-in is SUBJECT TO AVAILABILITY and Hotel Surcharge.
      Damage and Loss of Hotel Key Cards, Bed sheets and Towels, and Consumption of Food and Drinks in the Mini-fridge-Bar and other Incidental Expenses  are NOT included in the Tour/Travel Package and these are charged to the Client.
7. TOUR GUIDES
   1. Clients should take note that Tour Guides and Tour Facilitators are NOT the personal maids of the guests/clients.
   2. A tour guide (U.S.) or a tourist guide (European) guides visitors in the language of their choice, provides assistance, information and cultural, historical and contemporary heritage interpretation to people on organized tours and individual clients at educational establishments, religious and historical sites, museums, and at venues of other significant interest.As such, Clients should not expect that the tour guides would personally assist to their every needs. Carrying of Luggages is the responsibility of the clients.During meals, the tour guides will sit at the table next to the clients. If clients do not wish to sit beside the tour guide, please advise in advance so that we could make proper arrangements.Furthermore, a tour guide is also a human person who deserves some respect. Thus, we advise our clients to treat our tour guides with proper respect and decency. If clients need to reprimand the tour guide, please do so in a decent manner, otherwise, we would be constrained to cancel your tour without any refund.
   3. We reserve the right to refuse service to any person or business who may refuse to comply with our safety instructions, ,our tour itinerary, or to anyone who may pose a threat to our customers and/or our tour guide-drivers. Screaming at or insulting tour guides/drivers or fellow passengers or third party businesses and subcontractors is NOT ACCEPTABLE under any circumstances and will terminate and cancel your tour without any refund. Discrimination against a customer or a tour guide/driver for any reason is not acceptable either under any circumstance.
8. INSURANCE
   1. Please note that individual travel insurance is not included in the tour price and all medical costs and other costs involved must be paid for by the client. It is therefore strongly recommended that participants take out personal travel insurance, especially for the active tours. We strongly recommend to all of our clients to purchase comprehensive travel insurance prior to departure to meet any contingencies that would cover against cancellation charges, unexpected curtailment of your vacation, medical expenses arising overseas including repatriation, loss or damage to luggage and personal liability claims against you. Should you fail to secure such Travel Insurance coverage prior to your travel, then you accept full responsibility for yourself and all of the members of your party, and indemnify The Luxe Guide Limited and our overseas Philippine Travel agents and representatives (as applicable) for any and all costs that may arise, which would otherwise have been met, had such travel insurance been in force.
9. COMPLAINTS
   1. Our main goal is to provide our Clients with excellent services. If our Clients, for any reason, are not satisfied with our holiday package, we would like to hear about it. We recommend our Client to contact us as soon as any incident occurs. All complaints must reach The Luxe Guide Limited within 10 days after Client’s departure. Otherwise, any possible compensation entitlement will not be valid. Please call The Luxe Guide Limited at +63-917-835-7737, from wherever Client may be or email us at contact@The Luxe Guide Limited.ph. If a problem arises during Client’s trip, please contact us immediately, so that we can assist you. All notices and communications shall be in writing, in English and shall deemed given if delivered personally or by commercial messenger or courier service, or mailed by registered or certified mail (return receipt requested) or sent via email, With due acknowledgment of complete transmission to the following address: The Luxe Guide Limited 302 DHI Building, Lapu-Lapu St corner EDSA, Magallanes Brgy, Makati City.
   2. Any contract or dispute between us and these Reservations conditions are to be governed by and construed in accordance with Hong Kong Law. Both parties agree to submit to the exclusive jurisdiction of the Courts of Hong Kong. The effective date of this policy is August 1, 2023. It replaces all prior privacy policies issued by The Luxe Guide Limited. We reserve the right to change our policy at any time. Visitors to this Travel Website should review our policies from time to time to stay abreast of changes.

PLEASE TAKE NOTE:

• The Luxe Guide Limited reserves the right to hire independent tour guide/drivers, subcontractors and/or contractors to facilitate our tours, shuttle services and travel packages.
• In the event that we are unable to facilitate your tour due to weather and/or road conditions, we will attempt to reach each location, site and destination using alternative routes but we are not liable nor responsible for these unforeseen weather/traffic conditions. No refunds will be available.
• All photos or videos taken by our staff of our customers or passengers, during the capacity of the tour, trip or transfer, may be included on our website. Customers hereby agree to the use of these photos and videos and under no circumstances can customers dispute.
• No substitution or refunds for any unused part of the tour(s) will be issued. All sales are final.
• No refunds will be issued for a no-show or unused portion of the tour.
• Tour guide/driver gratuities are not included in our tour price unless indicated on your tour voucher or email confirmation.
• Tour prices do not include additional incidental fees, unless otherwise indicated on your tour voucher or email confirmation.
• All vehicles operated by The Luxe Guide Limited are non-smoking according to Municipal and City Ordinances.
• We reserve the right to refuse service to any person or business who may refuse to comply with our safety instructions, ,our tour itinerary, or to anyone who may pose a threat to our customers and/or our tour guides/drivers. Screaming at or insulting tour guide-drivers or fellow passengers or third party businesses and subcontractors is NOT ACCEPTABLE under any circumstances and will terminate and cancel your tour without any refund. Discrimination against a customer or a tour guide–driver for any reason is not acceptable either under any circumstance.